We offer two types of plans to suit different needs:

• Monthly Rental Plans — Pay month-to-month. A refundable security deposit (approx. 15% of the product's market value) is required. Available tenures: 1 Month 3 Months 6 Months 1 Year
• Bullet Plans (Lump Sum) — Pay the full tenure amount upfront at a discounted rate. No security deposit required. Available tenures: 6 Months 1 Year

Monthly Rental Plans: Yes — a refundable security deposit of approximately 15% of the product's market value is required. It is fully refunded at the end of your tenure, subject to no damage.

Bullet Plans: No security deposit is charged.

Yes. The minimum subscription tenure is 3 months.

No documents are needed before placing your order. Once payment is made, a quick one-time KYC verification is required to complete the order.

We require the following:

• Any Government-approved photo ID (Aadhaar Card, PAN Card, Passport, or Driving Licence)
• Alternate contact number
• If you are in a rented home: House owner's name & contact number, plus an electricity bill or rent agreement as address proof

Aadhaar is accepted as a valid Government ID, but any other Government-approved photo ID is equally acceptable.

All our products are well-maintained and go through a rigorous 3-Level Quality Check before every dispatch:

• ✅ Structural integrity & functionality check
• ✅ Deep cleaning & hygiene treatment
• ✅ Cosmetic inspection — delivered in mint condition

Every product is clean, fully functional, and ready to use from day one.

Our products are maintained to the highest standards. While some items may have been previously rented, each one undergoes thorough cleaning, servicing, and a 3-level QC inspection before being reassigned — ensuring it looks and feels as good as new.

Our mattresses are medium-soft, designed to suit the majority of sleeping preferences. We use high-quality 4" foam with 1" quilting on top, ensuring a comfortable and well-supported sleep experience right from day one.

We use high-quality materials including engineered wood, acceptable grade metal, and quality hinges and fittings across our furniture range.

You have the right to inspect the product at the time of delivery and reject it on the spot if unsatisfied — no questions asked.

If a manufacturing defect is discovered after delivery, we will repair the product free of cost or replace it if it is beyond repair.

Please 💬 WhatsApp us or write to rf.sales@rentalfurniture.in to raise a defect report.

We strive to deliver products exactly as shown. However, slight colour variations may occur between different production batches. The materials, build quality, and specifications remain consistent.

We offer two delivery options:

Yes. Standard delivery and professional installation are completely free. Our team delivers to your doorstep and assembles everything on the same day — no extra charges.

Our logistics team will contact you to coordinate a suitable delivery slot. We recommend keeping flexible dates for a smooth experience.

• 📅 You'll receive a 1-day advance notice before delivery
• ⏰ Any delays are flagged at least 2 hours before the scheduled time
• 🔄 We make unlimited delivery attempts until successful

Our logistics team will coordinate the pickup with you at the end of your tenure. No transport charges apply for routine end-of-tenure pickup.

For early termination pickup, a logistics fee of ₹2,500 applies and a 14-day advance notice is required. 💬 WhatsApp us or write to rf.sales@rentalfurniture.in.

Currently we operate within Pune only. Relocation within Pune may be facilitated at an extra cost — 💬 WhatsApp us or write to rf.sales@rentalfurniture.in with 30 days' prior notice.

We will be expanding to other cities soon — stay tuned!

We fully understand the difference between routine wear-and-tear (which is not charged) and actual damage caused by misuse or accidents.

• Covered (no charge): Minor scratches, fading, natural ageing from regular use
• Chargeable: Broken parts, stains, pet damage, structural damage requiring repairs

Our product inspection team will assess the damage and prepare a repair cost estimate. The charges are typically deducted from your security deposit.

• If the product is repairable: Reasonable repair cost is charged
• If the product is beyond repair: It is treated as a sale and you are charged the listed price of the product

If repair costs exceed the security deposit, the balance may be charged additionally.

Pet damage is assessed by our inspection team on a case-by-case basis. Repair costs are deducted from the security deposit. If the item is beyond repair, it is treated as a sale at the listed product price.

Yes. If you cancel before delivery, you receive a full refund of all amounts paid, including the security deposit.

Yes. You have the right to inspect the product on delivery and reject it on the spot if you are not satisfied. Our team will initiate a full refund in such cases.

If you terminate before completing 3 months:

• The security deposit is fully retained by Furnally
• Pro-rata rent for the period used and any applicable charges are deducted
• The balance amount, if any, is refunded

The difference in monthly rental rates between your contracted tenure and actual tenure will be charged, based on the following:

Yes. Furnally reserves the right to terminate a subscription in cases of:

• Non-payment beyond the grace period
• KYC failure or submission of false documents
• Commercial misuse of rented products

We accept: Credit Cards, Debit Cards, Net Banking, UPI, and Standing Instructions (SI / NACH / ECS). Multiple options are available at checkout.

For Monthly Rental Plans, an automated debit mandate (UPI AutoPay / NACH / ECS) is set up at the time of subscription. Your monthly rental is automatically deducted on the due date — no manual payment needed each month.

1. You set up the mandate once during checkout
2. Monthly rent is auto-debited on your billing date
3. You receive a payment confirmation after each debit

• A mandate return charge of ₹500 is applicable on failed debits
• A 14-day grace period is provided to clear the payment
• After the grace period, a late fee of ₹150 + GST per day may be charged
• Continued non-payment may result in termination of the subscription

The billing cycle starts from the date of first delivery. If products are delivered in parts, billing starts from the first delivery date and remaining items are charged on a pro-rata basis.

Refunds are processed within 5 working days from the successful pickup of products and settlement of all dues. Refunds are disbursed via NEFT / RTGS only to your registered bank account.

Yes, you can extend your tenure at any time. Extensions are automatic — at the end of each billing cycle, a monthly invoice is generated for the next period. Simply pay the invoice to continue your subscription seamlessly.

There are no additional charges for extending your tenure.

The same terms apply as per your selected plan. The automatic extension is on a month-to-month basis and can be renewed at the end of each billing cycle.

1. Share your unique referral code with a friend or family member
2. They place an order on rentalfurniture.in using your code
3. Both of you receive up to ₹1,000 off (one month's rent) on your respective subscriptions

Any existing RentalFurniture.in customer can refer new customers. Both the referrer and the referred friend benefit from the program.