Cancellation policy

CANCELLATION POLICY

Last Updated: June 2026

At rentalfurniture.in (operated by FURNALLY SOLUTIONS LLP), we offer tenure-based subscription rental plans to provide flexible furniture solutions. By choosing a subscription rental plan at checkout, you agree to the specific cancellation terms outlined below.


1. CANCELLATION BEFORE DELIVERY (Full Refund)

  • Eligibility: You may cancel your subscription order at any time prior to the physical delivery of the furniture or solutions package to your premises.

  • Refund: Upon pre-delivery cancellation, your initial upfront security deposit and any advance rental payments will be refunded in full.

  • Processing: Refund requests must include the registered subscriber's name and will be credited back via electronic banking channels (NEFT/RTGS) within five (5) working days.

2. CANCELLATION AT THE TIME OF DELIVERY

  • On-Site Inspection: When our in-house delivery and assembly team is present at your premises, you are required to inspect the condition and satisfaction of each item.

  • Right to Reject: If you are not satisfied with the product profile, quality, or dimensions, you retain the explicit right to cancel your subscription on the spot while the delivery team is present.

  • No Departure Grace Window: Once our delivery team departs and the physical sign-off checklist is executed, the order is frozen. No post-delivery trial or grace windows apply, as we do not provide furniture for short-term event or single-day function exploitation.

3. CANCELLATION DURING THE ACTIVE LEASE (Early Termination)

1-month plan exception: The full 1-month rent is paid upfront. The three-month minimum commitment does not apply to the 1-month plan. No early cancellation charges, deposit forfeiture or plan downgrade apply to this plan. Its refundable security deposit is returned within 5 working days from pickup of the rented products. The early cancellation adjustments below apply to longer plans, not the 1-month plan.

Your subscription is a binding commitment for the contract tenure chosen at checkout. If you wish to cancel and surrender your furniture before your committed tenure block ends, the following early closure rules apply:

3.1 Minimum Commitment Window (Under 3 Months)

  • Excluding the 1-month plan, the minimum commitment block is three (3) months.

  • For plans other than the 1-month plan, if you cancel your subscription or request a return in less than three (3) months from delivery, your Security Deposit becomes entirely non-refundable, and pro-rata rent for the active duration remains fully payable.

3.2 Post-Initial Period Notice Window

  • After completing your initial 3-month commitment block, you can cancel your ongoing subscription by providing a mandatory fourteen (14) days' prior notice via your customer dashboard or email.

  • If the required 14-day notice is not provided, pro-rata rent for the missing notice days will be calculated and deducted from your security deposit balance.

3.3 Tenure Rate Adjustments

The 1-month plan is excluded from the early cancellation charges and tenure-rate adjustments in this section.

When a subscription contract is terminated early, the pricing tier defaults back to your true actual usage tenure. The financial difference between your selected 'Contract Tenure' and your true 'Actual Tenure' will be charged:


  • Tenure Rate Recalculation: Your final billing statement will be adjusted retroactively based on our standard tiered tenure rates (e.g., closing a 12-month contract at 5 months recalculates your active months to the standard 3-6 month tier rate).

  • Pickup Charges: No pickup or early-termination transport fee is charged.

4. RECURRING BILLING & AUTO-RENEWAL CANCELLATIONS

  • Auto-Renewal Status: All purchase options/subscription rentals on this platform are set to automatically renewat the end of each billing cycle to prevent service disruptions.

  • Mandate Authorization: Your automated payment systems (UPI AutoPay, NACH, or Credit Card Standing Instructions) will automatically debit your monthly rental on your subscription cycle date.

  • Stopping Auto-Renewal: To cancel your next automated billing cycle, your formal 14-day pick-up notice must be logged and validated. Stopping or revoking an auto-debit mandate directly with your bank without providing our mandatory logistics notice does not constitute an official contract cancellation and will trigger system-generated late fees (₹150 + GST) and mandate dishonour penalties (₹500).

5. CANCELLATION BY THE FIRM (Default)

Furnally Solutions LLP reserves the absolute right to cancel your active purchase options and initiate immediate asset recovery under the following circumstances:

  • Non-Payment: If a monthly rental balance remains completely unpaid for more than one (1) full billing month.

  • KYC / Verification Failure: If field audits or digital address validations reveal false documentation, or if the assets are deployed into restricted transient accommodations (PGs, Hostels, Hotels).

  • Commercial Misuse: If furniture leased under personal residential terms is shifted or exploited for unauthorized commercial or event spaces without explicit amendment agreements.